Shipping Policy
Last updated: September 10, 2026
This policy explains preparation, shipping charges and delivery for orders placed at hushsquish.com. We currently offer standard shipping within our supported US delivery area.
Order Processing
Our squishies are made by hand. Order preparation takes 2–4 business days before shipment. This is separate from the time your parcel spends in transit. Business days are Monday through Friday, excluding US public holidays.
Thank you for your patience while we prepare and pack your pieces, especially with larger orders. For a question about an order still in preparation, email us with your order number.
Shipping Rates
All shipping charges are in US dollars (USD).
- United States Standard: $7.99 for orders below $39.90; free shipping on orders of $39.90 and above.
Your shipping charge is displayed at checkout before you complete payment.
Delivery Estimates
Allow 2–4 business days for preparation, followed by the estimated transit time below.
- United States Standard: 7–12 business days after shipment.
These are estimates, not guaranteed arrival dates. Weekends and US public holidays are excluded. Weather and high carrier volumes can occasionally extend the journey, so please allow some flexibility when shopping for a particular occasion.
Handmade Preparation & Shipping
Our squishies are handmade with care, and each order takes a little time to prepare. Thank you for your patience, especially with larger orders.
We work with logistics partners to deliver your order. Items in the same order may ship separately, and shipping updates will be sent by email.
Delivery Area
We deliver to the 48 contiguous US states and Washington, DC.
We do not yet ship to Alaska, Hawaii, US territories, Micronesia, the Marshall Islands, Palau or APO/FPO/DPO military addresses. Please check that your delivery address is within our service area before ordering.
Tracking
Your tracking number is emailed after dispatch. Please enter an email address you can access at checkout, and check your spam folder if an update is missing. You can also use Track Your Order.
We sometimes print shipping labels before packing. A label-created status does not mean that the parcel has been dispatched. Tracking updates may take 1–3 days after the first scan to appear.
Address Accuracy
Check your street address, apartment number, postal code and contact details before submitting your order. If you notice an error, contact us as soon as possible with the order number and corrected information so we can check whether a change is still possible.
If We Cannot Ship on Time
If we learn that an order cannot be shipped within the time stated for it, we will contact you, give you a revised estimate and let you choose between waiting for the new date or canceling the unshipped order for a refund. You do not need to accept a revised date to keep your right to cancel an order that has not shipped.
Delayed or Missing Parcels
If your parcel has not arrived 20 business days after dispatch, email us with your order number and tracking details so we can help check its status. You can also contact us if you have a question about a delivery update.
If tracking says delivered but you cannot find your parcel, check the delivery location and with anyone who may have received it, then contact us with the tracking details.
Damaged or Incorrect Items
For items that arrive damaged or leaking, contact us within 72 hours of delivery with your order number and clear photos or an unboxing video. If you received the wrong item, tell us what arrived so we can help. Our Refund & Return Policy explains the next steps.
Contact
For shipping help, email [email protected] or use our contact form.
